• 7 Mar 2025
  • 3 mins read

Digital Operations Intern, Nyaaya

About Nyaaya

Nyaaya is an open-access, digital resource that provides simple, actionable, reliable, and accessible legal information in multiple formats, helping to solve day-to-day legal problems so that citizens are aware of their rights and feel empowered to seek justice.

About the position

We are looking for an intern to assist in managing and supporting Nyaaya’s website, which is developed on WordPress and PHP. Additionally, the intern will implement a WhatsApp chatbot utilizing the Gliffic platform and prepare monthly reports on Google Analytics 4.

Your responsibilities 

  • Troubleshoot and resolve basic technical issues, including difficulties logging into email accounts, password reset issues, and browser or app connectivity problems. 
  • Provide support to resolve technical issues promptly and efficiently.
  • Provide basic technical support for Nyaaya’s WordPress sites.
  • Assist in the designing and development of a chatbot using Gliffic with the help of a mentor.
  • Use Google Analytics 4 to track website analytics and provide monthly reports upon request.
  • Use social media analytics to track reach and other variables and provide monthly reports upon request.
  • Be willing to participate in external training programs.

Skills required

  • Strong communication skills in English.
  • Capability to work independently with minimal supervision.
  • Eagerness to learn and adapt to new tools.
  • Openness to participate in external training programs.
  • Analytical thinking and data interpretation abilities.

Eligibility criteria

  • You should be enrolled in or be a graduate of any undergraduate program in any discipline. While a core technical background is not required, basic technical skills are. We especially welcome candidates from the social sciences who are interested in working at the intersection of law and technology.
  • Familiarity with tools like WordPress and Google Analytics.

Internship terms

This is a remote, part-time internship which requires you to contribute 20 hours per week. You may work from any location with a stable internet connection and a laptop. The engagement period is set for three months, with a strong possibility of renewal. We anticipate the selected candidate to continue working with us for at least 6 months or more, making it an ideal opportunity for someone seeking a long-term internship.

A stipend of Rs 7,500 per month will be offered, along with an experience certificate. 

Application process

Interested candidates should apply through our online portal and must submit the following documents merged in one document, which should be uploaded under the head of ‘Resume’.

  •  Latest Curriculum Vitae (CV) in not more than two A4 pages;
  • A detailed statement of interest that clearly conveys:
  • Your interest in this role and why you want to join Nyaaya (please go over our website before answering this)
  • Why you consider yourself fit for this role. Please include any relevant previous experience or projects involving WordPress management, website troubleshooting, or analytics. Please provide context for these projects, add relevant weblinks where applicable and highlight how these projects align with the tasks outlined in the internship.
  • Any other relevant information about you that you would like to share with us.

The deadline for submission is March 31, 2025. Only shortlisted candidates will be contacted.

Applications which are incomplete or not submitted through the online portal will not be considered. Only queries may be sent through email, addressed to kanav@nyaaya.in, with the subject line “Query – Digital Operations Intern”.

Apply here

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